Last updated: October 2024
We want you to be familiar with how we collect, use and disclose information in our capacity as a data controller. We want you to have control over how we use your personal data, let you know your rights and disclose the legal basis for our use of such information under the European Union General Data Protection Regulation (GDPR).
This Privacy Policy describes our data collection practices related to information we collect through:
Our “Website,” includes but is not limited to:
Our Social Media Pages are located at:
https://www.youtube.com
Email information we send you.
Sent offline through interactions with our staff; for example, when you contact us by phone or fax for customer support or technical support, or when you visit us at a trade show.
- What is Personally Identifiable Information?
“Personally Identifiable Information” (PII) is information that personally identifies you or relates to another identifiable living individual. Examples of PII include:
Your name
Your postal address (including billing and delivery addresses)
Telephone/Fax Number
Email address
IP address
Credit or debit card number
Customer Number
Driver’s license or other form of official ID (such as you would need to show when visiting our offices)
Internal Account ID
- Collection of Personally Identifiable Information
We and our service providers (see Appendix 1) may collect personally identifiable information (PII) in a variety of ways, collectively referred to as the “Order Services”, including:
Through our “Online Services”: We may collect PII through one or more of the online services provided by Rapidimage Technology:
When you visit our website, you use cookies, MAC address and/or IP address information.
When you sign up for the newsletter.
When requesting a catalog, quotation or online chat.
When purchasing from our website or via email.
When communicating with us via email.
Through our “offline services”: We may collect PII from your activities online, such as:
When you attend one of our trade shows.
When you place an order by telephone, fax or postal mail.
When you contact customer service by phone, fax or postal mail.
When you visit our office.
When making payments: We may use third-party payment services to process payments made through our online and offline services. If you wish to make a payment through these services, we do not hold or store your PII; instead, it will be collected by our third-party payment processors who specialize in the secure capture and processing of credit/debit card transactions.
Third Party Information: If you disclose any PII about others to us or our service providers in connection with the Services, you confirm that you have the authority to do so and that you permit us to use the information for lawful purposes in accordance with this Privacy Policy and the GDPR.
- Use of Personally Identifiable Information and Legal Basis for Processing under the GDPR.
We and our service providers may use PII for the following purposes:
- a) Performance of the contract
To fulfill your online or offline orders, your requests for quotes or catalogues, or to provide you with any other related customer service.
To send you administrative information, such as changes to our terms, conditions and policies.
We ask for this information for the purpose of fulfilling a contract. You request products or services and we deliver them to you or notify you of significant changes to the conditions under which we do business.
- b) Legal obligations
For legitimate business purposes such as fraud monitoring and prevention, identity checks, audits; compliance with local strategic export controls surrounding the transfer of technical data, accounting-related filings or security alerts related to your Rapidimage Technology account.
We require the above information for the purposes of the above legal obligations required by one or more of the countries in which we operate.
- c) Consent
To send you marketing communications which we believe may be of interest to you, including:
▪
Educational content: white papers, e-books, etc.
Product announcements and promotions.
Seminar invitation.
Including local events such as trade shows, training courses, etc.
Monthly newsletter.
Company news and plans.
Personalize your online experience by showcasing products and services tailored to you on our websites and social media pages.
To help us develop new products; enhance, improve or modify our services; identify usage trends; determine the effectiveness of our promotional campaigns; and operate and expand our business activities.
For the above functions, we will ask you for your consent, and we will only send you marketing communications if you agree to receive them.
- d) Legitimate interests
Investigate any issues reported to us via the web feedback form and refer to other offices and/or affiliates for necessary follow up to resolve the issue.
Unless you have decided in advance not to receive our latest product catalogue, we will send this catalogue regularly by postal mail.
We have a legitimate interest in using your information in the circumstances described above and using your feedback to develop our website and grow our business.
Please see Section 8 below for additional information regarding your rights with respect to the personally identifiable information you provide to us.
- Disclosure of Personal Information
Your personal information:
For order fulfillment purposes.
Local follow-up.
Local marketing related purposes.
To our third-party service providers who provide the following services:
Website Hosting
Data analysis
Payment Processing
Order fulfillment/delivery
Information technology and related infrastructure
Customer Service
Email Send
Catalog Delivery
Auditing and other services.
To third party content providers to allow them to send you marketing communications where you have consented for us to do so.
You may post information and content hosted by Rapidimage Technology on message boards, chats, profile pages, blogs and other services.
- Other Use and Disclosure
We may also use your PII as we deem necessary or appropriate to:
To comply with any legal obligations to which we are subject. This includes laws outside your country of residence.
To enforce our terms and conditions.
Personal information that is necessary or appropriate to protect our rights, privacy, safety, property and/or that of our affiliates, you, or others.
We may use, disclose or transfer your information to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings).
- Other Information
“Other Information” is any information that does not reveal your specific identity or is not directly related to or linked to an identifiable individual, such as:
Browser and device information.
Demographic and other information you provide that does not reveal your specific identity.
Information that has been aggregated in a way that no longer reveals your specific identity.
If we are required to treat Other Information as PII under applicable law, we may use and disclose that Other Information for the purposes for which we use and disclose PII as detailed in this Privacy Policy.
Collecting Other Information
We and our service providers may collect Other Information in a variety of ways, including:
Through your browser or device: Certain information is collected by most browsers or automatically through your device, such as your:
Computer type (Windows or Macintosh).
Screen resolution.
Operating system name and version.
Device manufacturer and model.
language.
Internet browser type and version, and the name and version of the Service you are using.
We use this information to ensure that our online services function properly.
Use and Disclosure of Other Information
We may use and disclose Other Information for any purpose, unless we are required to do otherwise under applicable law. In some cases, we may collect Other Information along with PII. If we collect such information along with PII, to the extent that such information is combined or can be associated with PII, we will treat the combined information as PII.
- Third-party services
Third-party service providers
We may transfer your information to our third-party service providers for the purpose of them completing the specific tasks listed above and/or providing services to you on our behalf. When we use these third-party service providers, we only disclose the personal information necessary to complete the task or deliver the service as directed by Rapidimage Technology. As required by the GDPR, we have entered into data transfer agreements with all third-party service providers requiring them to protect the security of the information and only use the information for the specific purposes for which it was provided to them.
Third-Party Links
This Privacy Policy does not address, and we are not responsible for, the privacy, information, or other practices of any third parties, including any website or service operated by any third party to which the Rapidimage Technology Online Services link. The inclusion of a link on our Online Services does not imply an endorsement by us or our affiliates of the linked website or service.
In addition, we are not responsible for the information collection, use, disclosure or security policies or practices of other organizations, such as Facebook, Apple, Google, Microsoft, RIM or any other app developer, app vendor, social media platform provider, operating system provider, wireless service provider and device manufacturer, including with respect to any personal information you disclose to other organizations through or in connection with our Social Media Pages.
- Security
We are committed to using all reasonable organizational, technical, and administrative measures to protect the personal information you provide to us. When entering information into our website, sensitive information (such as credit or debit card information) is encrypted and protected via SSL encryption before being transmitted and signed by our payment provider. Rapidimage Technology does not store your credit or debit card information on our systems.
Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us by following the instructions under “Contact Us” below.
- Choice and Access
You can make choices about our use and disclosure of your personally identifiable information for marketing purposes
We offer you choices regarding our use and disclosure of your personal information for marketing purposes. You may opt-out of any of the following:
Receiving electronic communications from us: If you wish to withdraw your consent to receive marketing related communications, you may opt-out by:
Click the unsubscribe link in the email.
Please contact us by following the instructions under “Contact Us” below.
or unsubscribe from our e-newsletters or other email marketing online
Receive our catalogue: If you no longer wish to receive our catalogue, you may withdraw your consent by following the “Contact Us” section below or by contacting us online. Your right to be forgotten: If you wish to withdraw your consent for us to contact you for marketing purposes, you may do so by contacting us as per Section 17 “Contact Us” below.
We will do our best to accommodate your request. Please note that if you withdraw your consent to receive marketing-related information from us, we may still send you important administrative or order-related information.
- How to access, change or delete your personal information
If you wish to review, correct, update, revoke or delete the personal information you have previously disclosed to us, you may contact us as described in the “Contact Us” section below.
Under the GDPR, you have the following rights:
Request access to your personal information.
Request correction of your personal information and, in certain circumstances, deletion of such information.
Request that we restrict the processing of your information in one or more of the cases set out in Article 18(1), if the GDPR applies.
Request that (wherever possible) a copy of any information be provided to you in a structured, commonly used digital format.
You can object to the processing of your personal information for certain purposes unless we have compelling legitimate reasons to continue processing it.
You may withdraw your consent for us to use your information where consent constitutes a lawful ground for processing.
In your request, please make clear what personally identifiable information is affected and what changes you would like to make, or let us know what limitations you would like to place on the use of your personal information. Any changes, deletions or withdrawals of consent will only be recorded to comply with statutory obligations required by the GDPR.
For your protection, we will only implement requests with respect to the personal information associated with the specific email address that you use to send us your request, and we will need to verify your identity before implementing your request.
If one of the circumstances set out in Article 17(1) applies and the GDPR applies, you may request that we permanently erase any personally identifiable information we hold about you.
- Retention Period
We only use and store your personal information for as long as necessary for the purposes for which we collected it. The length of storage depends on the information and purpose, and sometimes on legal requirements.
- Use of the Order Service by Minors “Order Service”
Rapidimage Technology’s Order Service is not intended for children under the age of thirteen (13) and we do not knowingly collect personally identifiable information from children under the age of thirteen.
- Cross-border transfers
We may store and process your personal information in countries where we have facilities or where we engage third party service providers under the terms set out in Section 7. In certain circumstances, courts, law enforcement agencies, regulators or security authorities in other countries may be entitled to access your personal information.
If you are in the European Economic Area: Some non-EEA countries have been recognized by the European Commission as providing an adequate level of protection according to EEA standards (a full list of these countries can be found at: https://commission.europa.eu/law/law-topic/data-protection/international-dimension-data-protection/adequacy-decisions_en.) With respect to the transfer of personal information to other countries, we have implemented certain measures, such as standard contractual clauses adopted by the European Commission for the protection of personal information. You can obtain a copy of these measures by contacting us as indicated in the “Contact Us” section below.
- Sensitive Information
We ask that you do not send or disclose any sensitive personal information to us in connection with the Services (e.g., social security number, information related to race or ethnicity, political opinions, religion or other beliefs, health, biometric or genetic characteristics, criminal background, or trade union membership) or through the Services or otherwise. If you receive sensitive personal information from an unknown source, you should delete it unless there is a compelling legal reason to retain it.
- Updates to this Privacy Policy
We may change this Privacy Policy. The “Last Updated” text at the top of this Privacy Policy indicates when this Privacy Policy was last revised. Any changes will be effective when we post the revised Privacy Policy on the Services. Your use of the Services after changes means that you accept the revised Privacy Policy.
- Complaints
In addition to the rights explained in this Privacy Policy, you always have the right to lodge a complaint with the relevant supervisory authority in your country or region.
- Contact Us
The Marketing Department located at the address below is responsible for the collection, use and disclosure of your personally identifiable information.
If you have any questions about this Privacy Policy or how your personal data is used, please contact us:
Send Email
Call 86-10-6712-9708
Send email:sales@rapidimage.com.cn
Privacy Policy Administrator
Beijing Rapid Image Technology Co., Ltd
Because email communications are not always secure, please do not include credit card or other sensitive information in any emails you send to us.
Logistics and delivery:
United Parcel Service of America, Inc.
DHL International GmbH
Fedex Corp
TNT Holdings B.V.
United States Postal Service
Royal Mail
